Trading 212
Customer service
TC RATING
Score in progress
Our regulation-first checks
The full regulation-first checks are in our main Trading 212 review.
Overall, Trading 212 has an established regulatory framework and meaningful client protection arrangements.
Trading 212 is an FCA-regulated UK investment and CFD trading platform offering commission-free investing. If you need help with your account, a deposit, a withdrawal, or identity verification, knowing how to reach its customer support team can save time.
This guide explains how to contact Trading 212 customer service in the UK, the available support channels, and what to do if you experience delays in receiving a response. For information about its regulatory status, fees, account types, and platform features, read our full Trading 212 review.
How to contact Trading 212 customer service in the UK?
Trading 212 offers 3 ways to contact its customer support team: Through the mobile app, its official contact form, and email. Customers can also access live chat through the app. The broker recommends using its official contact form or the in-app support option for account-related enquiries.
Trading 212 app
In-app support and live chat
Official contact form
Help centre request
Trading 212 app
If you can access your account, you can contact support directly through the app:
Official contact form
- If you cannot access the app or have any issues, you can submit a request through Trading 212’s official help centre contact form.
- Enter your email address, select the relevant category, provide a subject, and describe your issue. You can also attach supporting documents if required.
- After submitting the form, a member of the customer care team will respond as soon as possible.
- You can also contact Trading 212 at [email protected].
- Use your registered email address and explain your issue clearly.
- Include relevant account details where necessary, but never share your password or two-factor authentication codes.
Always use Trading 212’s official contact channels and be cautious of unofficial websites or callers claiming to represent the company.
Want a broker regulated where you live? See our top picks.
Plus500 TOP PICKCFTC · NFAUS-regulated futures and options
Does Trading 212 have a customer support email?
Yes, Trading 212 provides customer support through [email protected]. Customers can use it to raise account-related queries or request assistance with issues they cannot resolve through the app.
The Trading 212 platform is available in more than 17 languages, allowing users from different regions to communicate with its support team in their preferred language. When contacting Trading 212 by email, include enough information for the support team to understand your issue and identify your account. The following details can help:
For account-related requests, use your registered email address where possible. This can help the support team identify your account and review your enquiry.
Can you contact Trading 212 by phone in the UK?
No, Trading 212 does not provide a dedicated telephone customer support service for UK customers. Its customer support process is primarily digital, with assistance available through the in-app help centre and online contact form.
What if Trading 212 delays verification or doesn’t respond?
Trading 212 may temporarily limit certain account functions while completing identity checks or reviewing additional information. It may also request further documents after an account has been verified as part of its regulatory and risk management procedures. If your verification is delayed or you have not received a response from customer support, consider the following steps:
Incomplete or unclear documents: Check that your identity document is valid, undamaged, and clearly readable. Make sure the details match your Trading 212 account and provide proof of address if requested.
Additional verification checks: Trading 212 may request further documents or information during its review. Check your registered email and respond to any requests through the official app or contact form.
Temporary account limitations: Some account functions may remain restricted while verification or other checks are pending. Check your email for an explanation and follow the instructions provided by Trading 212.
Delayed support response: Trading 212’s official contact form states that a customer care team member will respond as soon as possible. However, this is not a guaranteed response time.
Multiple support requests: If you have already submitted a ticket, follow up through the same conversation where possible. Avoid creating multiple tickets for the same issue so the support team can refer to your existing information.
If the issue remains unresolved, contact Trading 212 through its official in-app Help Centre or contact form. Avoid using unofficial support numbers or sharing account details with unknown callers.
Trading 212 support hours
- Live chat
24/7, as stated by Trading 212
- Phone
Not offered
- Trading 212 states that its customer support is available 24/7 through live chat.
- However, the support statistics displayed on its website are global figures and should not be treated as a guaranteed response time for UK customers.
- If they cannot access the in-app chat, they can contact the team through the official contact form or email at [email protected].
Conclusion
Overall, contacting Trading 212 customer service is straightforward, with the in-app Help Centre offering a convenient way to raise account-related queries and follow up on existing requests. Customers can also use the official contact form or email for assistance. As Trading 212 does not provide telephone customer support, it is best to use its official contact channels and avoid unofficial support numbers.
Pro Tip
If you experience urgent issues, such as delayed withdrawals or a locked account, start by contacting Trading 212 through the in-app help centre. You can submit a support request and follow up through the same conversation.
Frequently Asked Questions
1. Does Trading 212 have a customer service phone number?
No, Trading 212 does not offer telephone customer support. You can contact its team through the app, official contact form, or email.
2. How long does Trading 212 take to respond?
Response times may vary depending on the enquiry. Trading 212 states that its Customer Care team will respond as soon as possible, but it does not guarantee a fixed response time.
3. Is Trading 212 customer support available 24/7?
Yes, Trading 212 advertises 24/7 customer support. However, live-chat availability may vary.
4. How do I contact Trading 212 about a delayed withdrawal?
Open the app and check your withdrawal status under Manage funds. If the money has not arrived after the expected time, contact support and provide your withdrawal details.
5. How can I recover a locked Trading 212 account?
If you have forgotten your password, select Forgot password? on the login screen and follow the instructions. If your account has been restricted or locked, contact Trading 212 through the app or official contact form for help.
6. How do I submit a complaint to Trading 212?
You can submit a complaint through the app, e-mail, or official contact form. Explain what happened, include relevant details, and state how you would like the issue to be resolved.
7. What should I do if Trading 212 does not respond?
Check your registered email, including the spam folder. If there is no update, follow up through your existing support conversation or official contact form.
8. Can Trading 212 customer support help with identity verification?
Yes, you can contact the support team if you have questions about identity checks, rejected documents, or additional verification requirements.
9. How can I identify fake Trading 212 support accounts?
Use the official Trading 212 app and website to contact support. Be careful with unexpected calls, messages, and social media accounts. Never share your password or verification codes.
10. How do I contact Trading 212 customer service?
You can contact Trading 212 through in-app support, its official contact form, or by emailing [email protected].
11. Does Trading 212 offer live chat?
Yes, Trading 212 offers in-app live chat.
12. What is Trading 212’s official support email?
Trading 212’s customer support email is [email protected]. Use your registered email address when contacting the team.
